Help & Support

Type what you want in your own words — in Arabic, English, or any of the 20 languages we support. You do not need to know the hotel name or set filters manually.

Examples that work:

• Quiet room with Bosphorus view and modern bathroom
• Family apartment, two bedrooms, sea view, not far from center
• Romantic suite with balcony, high floor, no street noise

The system understands your request as a set of conditions and finds rooms that match — starting with the most important ones you described.

Your description is broken into ranked requirements. The system finds rooms that match all conditions first. If exact matches are limited, it adjusts one condition at a time — always starting with the least critical — and shows you clearly what changed and why.

You always know exactly why you are seeing what you are seeing.

Both show the same search results — in two different formats.

Cards Mode lets you compare rooms side by side — price, view type, size, bathroom quality, and floor range at a glance.

Reels Mode lets you scroll through real room videos in the same order as your results. The first video you see is the room that best matches what you described.

When you open the search bar, you will see suggestions based on common requests — like "Bosphorus View", "Family Friendly", or "Honeymoon". These are starting points. You can use them or type your own description freely.

On the Map page you can see all available hotels by location. Filter by area, move the map to search a specific neighborhood, and see distances to key landmarks. Useful when location is your first priority.

Yes. Every video on VICATOO is filmed by our team — not provided by the hotel. We film in natural light, without staging, without wide-angle lenses. What you see is what the room actually looks like.

Every room listed on VICATOO has been personally visited and filmed by our team. If a room does not have a verified video, it does not appear on the platform.

We check natural light, actual view from the window, bathroom condition, room size and feel, furniture condition, balcony if present, and noise environment. Rooms that do not meet our standard are not listed — regardless of the hotel star rating.

See our full Room Standard

Select your destination, dates, and number of guests. Browse results in Cards or Reels mode. When you find the right room, click Book Now and complete your details. Payment is processed securely via Stripe. You receive instant confirmation.

Visa, Mastercard, Apple Pay, Google Pay — all processed through Stripe. Your payment details are encrypted and never stored on our servers.

Yes. The price shown includes all taxes and fees. There are no hidden charges at checkout. What you see is what you pay.

Instantly — by email, immediately after payment. Your confirmation includes the hotel address, check-in time, booking reference, and voucher. No follow-up required.

Each room has its own cancellation policy — shown clearly on the room page before you pay. Free cancellation options are labeled. Non-refundable rates are clearly marked. You will never encounter cancellation terms for the first time at checkout.

Go to your dashboard under My Bookings, select the booking, and follow the cancellation steps. If your booking includes free cancellation, the refund is processed automatically to your original payment method.

Contact our support team via the Help Center or email. We will check availability and options for your new dates or room type.

No. You can book as a guest using just your email. Creating an account lets you track all bookings in one place, save favorite rooms, and earn CAVIS points.

Arabic — including major dialects — English, Russian, German, French, Spanish, Italian, Portuguese, Dutch, Norwegian, Swedish, Danish, Finnish, Polish, Greek, Czech, Hungarian, Romanian, Bulgarian, and Ukrainian.

Gulf currencies — AED, SAR, KWD, BHD, QAR, OMR — as well as EGP, JOD, EUR, GBP, USD, and major European currencies. Select your preferred currency from the top of any page.

Use the Feedback page or email us at support@vicatoo.com. We review every report personally.